Booking information

All the important information about planning your holiday can be found here.

Price information

  • All prices quoted are in euros (€) and exclude local tax (currently € 2.60/day and pers.).

  • Breakfast from our rich breakfast buffet is included in the price.

Child discounts

Discounts in the parent’s room with 2 people paying the full price.

  • 0 - 3 years: €15.00 per day
  • 4 - 9 years:     - 50 %
  • 10 - 15 years: - 30 %
  • 16 - 18 years: - 20 %

Check-in and Check-out

  • On the day of your arrival, rooms will be ready from approx. 4:00 pm onwards.
  • We kindly ask you to vacate the rooms by 10 AM on the day of departure.
  • If you are going to arrive after 8 PM, please let us know.


  • Short stay surcharge

  • Single occupancy surcharge: on request subject to availability
  • Any damage to property caused by the guest: will be settled against your liability insurance.
  • The deposit will be retained as security pending repair of the damage and the costs being reimbursed.

Additional equipment

  • We are happy to provide cots for babies on request

  • Wi-Fi password can be obtained at reception
  • Bathrobes can be borrowed at reception

Securing the reservation and settling the hotel bill

  • We kindly ask you to transfer a deposit to our account, without any charges being levied, in order to secure your reservation.
  • This can be paid in cash or by debit or credit card (Mastercard, Visa).

  • Kindly refer to your reservation confirmation for the amount of the deposit.


Günter Schwarz, Hotel Regina, Gänsackerweg 10, 6534 Serfaus
Bank details: Volksbank Landeck, Filiale Serfaus

IBAN: AT854239000540034843

Please specify the reservation name and reservation period when making your transfer for easier reference.


Things sometimes don't go as planned... to keep the damage to a minimum for everyone involved, Europäische Reiseversicherung offers very good and comprehensive insurance cover, particularly when it comes to Covid-19 illnesses. You can find information on this at:

AGB and Cancellation

The General Terms and Conditions for the Hotel Industry shall apply (AGBH 2006). Withdrawal from the accommodation contract is regulated in particular as follows: The accommodation agreement can be cancelled by the contractual partner by unilateral declaration up to 3 months before the agreed arrival date of the guest at the latest without payment of a cancellation fee.

The following cancellation fees shall apply outside of this period:

  • Up to 1 month before your arrival date – 40% of the total booking price
  • Up to 1 week before your arrival date – 70% of the total booking price
  • In the last week before your arrival date – 90% of the total booking price
  • In case of no-show, late arrival or early departure the total price of your reservation will be charged.

Cancellations shall only be accepted in writing!